SJCAM Official Online Store Warranty Policy Released

  Dear SJCAM Fans and Resellers,   SJCAM will be rolling out the new Official SJCAM website soon as mentioned before. SJCAM will be enhancing the support section on our site to deal with after-sales technical support directly. This being said, retail customers who buy from SJCAM resellers will need to follow the SJCAM reseller warranty / RMA procedures. Basically, we are here to help with any tech support questions you may have. If we have confirmed there is no troubleshoot solution, we will ask you to contact your SJCAM reseller so they can issue you  a RMA. Unless, you buy directly from the official SJCAM online store. We have rolled out a comprehensive warranty policy that we hope customers will be happy with. If you are a reseller, you may want to update your warranty terms so that your terms closely shadow SJCAMs. Lastly, if you have any questions or suggestions regarding this policy, please email tony@sjcamhd.com and write “Warranty Policy Suggestion” in title.   Thanks!   – SJCamHD.com Team   (see policy below)     SJCAM Warranty Information We fully test all SJCAM products thoroughly before shippng so there should not be any quality issues. If you are not totally satisfied with your SJCAM purchase, you can send your SJCAM back to us within 7 days or receipt. 7 Day Money Back Guarantee (For SJCamHD.com Westore Purchases Only) This 7 Day Money back policy is applicable to Webstore purchases only. Buyer is responsible for shipping back to SJCAM Head Quarters; Any associated shipping fees are non-refundable. SJCAM WEBSTORE RETURN INSTRUCTIONS: If you ordered your SJCAM directly from SJCamHD.com, and you are not satisfied with your purchase within 7 days of receipt, you can return it following the below procedure. Your account will be credited upon receipt of the returned SJCAM. The camera must be complete with accessories and in new condition. To Request an RMA (Return Merchandise Authorization) number from SJCAM Support, contact us here. SJCAM will provide you with a RMA form. Package products along with a copy of the RMA form. Write the RMA number on the outside of the box and send to the address provided by us in our RMA email. RMA items must be returned 20 days for the date the RMA was issued.   WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS: SJCAM will provide replacements for cameras that have manufacturer’s defects. Buyr is responsible for shipping the SJCAM back to us. Please try contacting our Customer Support team before sending your item back. SJCAM is usually able to resolve technical support issues quickly via email. If our tech support team is unbable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and email instructions.   Returns that are not applicable for warranty may have incur a repair service charge. Charges for non-physical damage items can range from $15-30 dollars; Phyically damaged may have higher repair costs. Please contact SJCAM’s technical support team before returning any merchandise. SJCAM WARRANTY: SJCAM products mounts and accessories come with a one (1) year warranty from the purchase date. SJCAM’s sole obligation in the event of such defects during this period is to repair or replace the item with a comparable model at SJCAM’s sole discretion. Physical damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. SJCAM assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of SJCAM products. SJCAM is not be liable for incidental or consequential damages resulting from the use of merchandise or any of its parts. Because of possible user waterproof case resealing errors, SJCAM products are not warrantied against waterproof housing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterproof housings. Note: There is an extra back-door accessory included with SJCAMs which is used for recording audio while SJCAM is in housing; This back-door accessory is NOT waterproof. Returns / replacements after 90 days of SJCAMs may be subject to shipping, repair or replacement costs and/or restocking fees. _________________________________________________________________________________________