Shipping Policy

What countries does SJCAM ship to?

Americas: Canada, Chile, Colombia, Mexico, United States

Asia Pacific: Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam

Europe: Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Malta, Netherlands (VAT taxes of orders are included in the price, and no duties or taxes will be charged when the package reaches EU customs.)

Note: Currently, we do not ship to countries in Africa. We are unable to ship to PO Boxes or APO/FPO military addresses.

We do not charge any sales tax on orders in the United States.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1-2 business days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping cost and time to my country/region

It depends on the recipient’s location and the weight/size of the parcel. Specific amount will be indicated during checkout, after the shipping information is filled in. Currently, for some locations, orders over certain amount, which varies from different destination locations, enjoy FREE Standard International.

Shipping cost and time to more countries

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Is there a set shipment time for all products?

Notice: We cannot 100% guarantee the delivery time during the COVID-19 Pandemic. Please be more patient to wait for your order.

How can I track my order?

You’ll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up-to-date tracking status of your parcel.

Can I have my order delivered to an address other than my home address?

Yes, you can. Please check your order status after logging into your account and check your most recent order.

However, customers who are paying by PayPal are not able to change the address on their order for security reasons. You can refer to your PayPal account for more information.

What happens if my package is rejected or returned?

If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, SJCAM reserves the right to retain the original shipping/handling fee and to deduct a certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.

Is it necessary to inspect the received package and included products upon delivery?

Upon delivery, please inspect the item to be sure it’s the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as it is.

Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

What do I do if items were damaged or missing upon delivery?

Damaged in delivery:

If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.

Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items:

All missing item claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from a shipment.

What happens if my item is on backorder?

In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.

Due to high international shipping costs, taxes, and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

Handling order problems after delivery?

If you sign for an order yourself and notice the package is damaged, take photos of the package and reject the package. After you reject the package, contact us via support@sjcam.com.

Whether you sign for the order yourself or not, inspect the package and product after you receive it.

If you encounter any of the following problems with your order, please contact us via support@sjcam.com within three business days with any relevant proof of the issue you have available. Timely notification and valid proof can help us resolve your issue as soon as possible.

1. Damaged delivery package or product package – Attach the photos of the delivery package and product package to your email.

2. Items in the package are not the products you ordered (missing or incorrect items) – Attach photos of your received items and packing list in the email.

3. The package is marked as having been signed for on the courier’s website, but you did not receive the package.

Other Aspects You Care About

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email support@sjcam.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

Orders can’t be canceled once the parcel is shipped out.

About Customs

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.

Should you have any questions about the Shipping Policy, please contact us:

Email: support@sjcam.com

Working Hours: 09:00 – 18:00 (GMT+8), Monday to Friday