Return & Refund Policy

Overview

This Return & Refund Policy only applies to (“shop.sjcam.com”) products purchased for your own use and not for resale.

This Return & Refund Policy only applies to orders placed via shop.sjcam.com.

By purchasing SJCAM products, you acknowledge that you have read and agreed to this policy.

How to obtain after-sales services

Please contact SJCAM support team by sending an email to support@shop.sjcam.com.

After-sales services may not be provided, and After-sales Policy may be different in some areas. Additional charges may apply outside of SJCAM’s service areas. Please contact SJCAM for information specific to your location.

Return, refund, replacement and repair

30-Day Return & Refund

Unopened Products: Any unopened Product purchased directly from shop.sjcam.com can be returned for a refund within 30 days of purchase with a valid proof of purchase. 

Opened Products: Products purchased directly from shop.sjcam.com that are opened can be returned for a refund subject to the following conditions:

-Items can only be returned within 30 days of purchase.

-A 15% restocking fee may be applied.

The customers are responsible for shipping the return back and the freight round trips.

Products are non-refundable if they are damaged, abused or missing any accessories.

To return Products under these conditions, please contact us via support@sjcam.com

30-Day Replacement of Defective Products

You can request for Replacement Service for defective products purchased from shop.sjcam.com(calculating from the next day when the product is received) by sending an email to support@sjcam.com within 30 calendar days of receiving the products. If it meets the replacement service requirements, the warranty period of the replacement product should be recalculated.

Repair or Replacement of Products within Period of Warranty

Out of the “30 Days Replacement of Defective Products” period, you can still return the defective products purchased from shop.sjcam.com for repair or replacement if the warranty period has not expired.

The customers are responsible to ship the return back and the shipping cost. 

Please submite your request via support@sjcam.com or review our Warranty Policy for more information.

Return & Refund Service and Replacement Service will not be provided where:

A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

Damage is caused to the product by uncontrollable external factors, including earthquakes, fire, floods, lightning strikes, or transportation accidents.

A product sent to SJCAM for Return & Refund and Replacement Services does not include all original accessories, attachments, or packaging.

A product is not delivered to SJCAM within 7 calendar days after Return & Refund Service confirmation is sent from SJCAM.

Not all products for Return & Refund and Replacement Services are sent to SJCAM.

Proof of damage during transit issued by the carrier cannot be provided, and the package was not rejected during sign for.

Any fault or damage of the product is caused by non-manufacturing factors, unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation not in accordance with official instructions or manuals.

Purchases from Third-Parties

For Products purchased from a third-party retail store, each individual retailer will have its own returns policy. Please contact the retailer you purchased from to determine its return policy and process. The Return & Refund policy described in this page applies to Products purchased directly from shop.sjcam.com.